Our promise
We want every gift to arrive beautifully. If it doesn't, we will replace it, remake it or refund it — whichever suits you best.
Damaged or wrong items
Send us a photo on the day of delivery. We will arrange a replacement or a full refund, including delivery, at no cost to you.
What cannot be returned
Because these are gifts made for one person: fresh flowers, edible items, and anything personalised or custom-made cannot be returned once delivered, unless they arrive damaged or incorrect.
Changing your mind
Unpersonalised, unopened gifts can be returned within 3 days of delivery in their original packaging. Return delivery is paid by you, and the refund is issued once we receive the gift back in its original condition.
How refunds are paid
Refunds go back to the same account you paid from, usually within 3–5 working days of being approved.